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Location: Remote, East Coast United States

Are you passionate about Mathematical Optimization and about supporting people and organizations to be successful with building OR applications? Do you dream about working in a fast-growing, people-focused company creating market-leading software products? As a member of our User Support group, you will help existing customers achieve long-term success as well as contribute to bringing in new business with your AIMMS expertise. 

Your profile

This job requires the best of both worlds: deep expertise combined with the ambition and skills to engage with prospects and customers. You: 

  • have a background in Optimization Modeling (i.e., a master’s degree in Mathematical Optimization, Industrial Engineering, Econometrics, and/or Applied Mathematics). 
  • feel excited about software for developing applications based on mathematical optimization and are keenly motivated to learn all about AIMMS. 
  • are ambitious about helping others apply mathematical optimization to real life business problems using market-leading software. 
  • are passionate about engaging with customers and prospective customers to build a relationship and establish trust. 
  • have prior experience with the use of one or more optimization modeling languages (such as AIMMS, GAMS, AMPL, OPL Studio or FICO Express) or solvers (such as GUROBI or CPLEX). 
  • preferably have a few years of relevant work experience. 

Your major tasks and responsibilities

 You will: 

  • provide workshops, demos, and presentations to prospective customers. 
  • respond to questions and issues submitted by AIMMS users: O.R. professionals, modeling engineers and application developers, both at customers and our implementation partners. 
  • try to reproduce bugs and cover both modeling questions and questions on the best use of AIMMS. 
  • give and build (e-learning) training courses, workshops and webinars on the use of AIMMS to existing AIMMS users. 
  • build and maintain relationships with existing users by supporting them in their optimization projects. Includes answering questions about using AIMMS, recommendations on best practices, etc.  

About AIMMS

AIMMS is a global software company with deep roots in mathematical modeling & optimization and operations research. We develop a platform that takes people and organizations to the next level in decision-making. Our mathematical optimization has been honed and refined for 30 years. The AIMMS Prescriptive Analytics Platform is the ideal tool for those with an Operations Research or Analytics background. AIMMS SC Navigator, built on the AIMMS Prescriptive Analytics Platform, provides configurable Apps for supply chain teams so they can get the same benefits from sophisticated analytics without needing an analytics background.  

AIMMS has embraced Holacracy, a self-management practice for running purpose-driven, responsive companies, since 2016. Adopting Holacracy as a way of working has allowed us to push the performance and engagement of our team to higher levels. AIMMSians do not believe in hierarchy or corporate egos. We strive for agility and transparency of information. Using a system of self-organization like Holacracy, while being driven by our purpose and values, allows us to unleash our collective intelligence, foster trust and personal development, and serve our customers in the best way. 

Our dedicated team works from offices located in Haarlem, The Netherlands, Bellevue, Washington and Singapore and enjoys a culture of open dialogue, trust, talent development and a deep ambition to serve our customers. We also share a strong set of common values and work hard to build and sell our great products. We hire A-players who set stretch goals, adopt high standards for themselves and work collaboratively. 

Applicants should be authorized to work in the US or have an H1-B visa. 

Interested? 

Please send your resume and a cover letter detailing why you would be a good fit for the position.

No acquisition please. AIMMS is an equal opportunity employer. 

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodation include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.