Support Contracts

In case you need assistance in using AIMMS, you can contact our support team of AIMMS Specialists for help. Our AIMMS Specialists are skilled Operations Research and IT professionals with extensive experience in applying OR and AIMMS (see also Consulting Services). We offer free assistance to resolve any installation or licensing problems. We also invite you to report issues with the AIMMS software (see also Reporting an AIMMS issue) and to discuss new feature requests (maintained licenses only).

Whenever you require more extended professional help, e.g. on the use of specific AIMMS functionality, modeling or performance questions, you can purchase one of our AIMMS support contracts. With such a contract, you are entitled to contact our support team for any kind of AIMMS development or related modeling question. The following two types of AIMMS support contracts are available:

Support Contract 2017 20-hours 100-hours
Price US$ (Americas & Asia Pacific) 3,000 13,500
Price € (EMEA) 2,500 11,250

Terms and conditions

Click here for the exact terms of the support contract.

Solver Selection Support

There are many excellent solvers available for solving mathematical programs. Each solver has its own specific algorithms, which makes it hard to predict which solver will offer the best performance for your particular problem. A key advantage of AIMMS is that mathematical program formulation is solver-independent, so you can easily test and select the best solver for your problem. We would be glad to support you in this solver selection process. In case you are interested in this kind of assistance, please contact us in order to discuss the best possibilities to test your model with various solvers.

AIMMS Project Audit

When you have concerns about your project or when you have the feeling that your project could be improved, you might want to let our AIMMS Specialists audit your AIMMS Project. Click here for more information about the AIMMS Project Audit.

Pricing terms & conditions

Click here for the pricing terms & conditions.