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Customers are our central focal point and are fundamental to everything we do. We are committed to ensuring our customers are completely satisfied with our software and services. Bottom line – we want to provide you with the best customer experience in our industry and aim to exceed expectations every chance we get. We are in your corner (and at your side) to help you succeed.

We pride ourselves on being a little out of the ordinary. Our values and culture are not just text on our web site but part of our DNA. It’s who we are – a dedicated group of supply chain experts, data scientists, developers, tech and optimization gurus on a mission to help people make better decisions with less effort and waste.

Customer Satisfaction Survey Results 2019

The level of service to our customers has led to one of the highest retention rates in the industry. We often hear that it is one of our core strengths and a key differentiator from others in our field.

Trusts AIMMS
as a company
Believes AIMMS
is committed to
Customer Success
Is satisfied with
AIMMS products
and services

It’s the start of a beautiful friendship

We believe every new relationship begins with mutual trust, respect and a shared long-term goal. That’s why we dedicate time up front to fully understand your unique situation, challenges and ambition to get the full picture. We are also very open about what we can and can’t do and our areas of expertise. Our global network of experienced strategic and implementation partners allows us to deliver consistent and extraordinary results.

Your AIMMS Journey

We're here for you

Kees Ramselaar

Customer Success EMEA

N. S. Krishnan

Customer Success NA

Bhomik Jain

Customer Success APAC

Patrick van Gent

Customer Success LA

Ongoing Customer Success

Online and in person the community comes together to connect, learn, collaborate and inspire each other.

Visit the community and read

Why we started the AIMMS Online Community

“Our dedicated customer success team will ensure that you are receiving the maximum value from your investment in AIMMS.”

QUESTIONS OR COMMENTS? ASK PATRICK