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Strategic Workforce Planning Tool Improves Decision Making for the Dutch Police

workforce planning dutch police case

About The Dutch Police

The Dutch Police consists of 10 regional units. Each unit is managed by a Chief Constable and consists of districts divided into frontline teams. Each team provides basic police services in a municipality, part of a large municipality, or cluster of smaller ones.

Problem

These police officers work in a fast-moving, fluid environment and must continuously monitor signals to maintain and improve a community’s safety. Given the duration of police training (3 to 4 years) and changes in the labor market, it is vital to ask questions such as: what future developments will the police have to deal with? Is the job of the police officer changing? What knowledge and skills are required for effective policing? The answers to these questions determine hiring needs and entry requirements. The Dutch Police was in need of a good model that could clarify future workforce flows for strategic staffing forecasts.

Solution

AIMMS partner PwC built an AIMMS-based tool for strategic workforce planning that examines – according to a careful privacy-assured protocol – the current supply of workforce and future workforce requirements, based on current and past employee data. In their own words, the tool “uses past snapshots of the organization to create a film that provides an understanding of what the inflow and outflow of workforce has been like, with regards to both costs and revenue.” The Dutch Police is now using the tool to determine how many people they need to hire, what level of education new employees should have, and how much they need to budget for workforce costs.

Results

Using this custom solution, the Police can calculate scenarios and clarify the effects (in full-time employees and costs) of various policy alternatives and scenarios. This results in decisions that are based on facts and figures, rather than just on intuition.

Benefits include:

  • Better hiring decisions

  • Improved budget forecasts

  • Improved ability to meet future service requirements

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